Policies
Shipping Policy
Last updated: March 2026
Free Shipping
On EU orders over €500
1-2 Day Processing
Orders processed quickly
Fully Insured
Every shipment is insured
Domestic Shipping (Italy)
We offer the following shipping options for orders within Italy:
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | €12.00 (Free over €500) |
| Express Shipping | 1-2 business days | €22.00 |
| Same-Day Delivery (Genova) | Same day (order by 12:00) | €35.00 |
All domestic shipments are sent via DHL, BRT, or Poste Italiane with full insurance and tracking. Signature confirmation is required for all orders.
European Union Shipping
We ship to all EU member states. EU shipping rates and delivery times vary by destination:
| Region | Delivery Time | Cost |
|---|---|---|
| France / Germany / Austria | 3-5 business days | €18.00 (Free over €500) |
| Spain / Portugal / Benelux | 4-7 business days | €22.00 (Free over €500) |
| Scandinavia / Eastern EU | 5-10 business days | €28.00 |
No customs duties or import taxes apply for shipments within the European Union.
International Shipping (Non-EU)
We also ship to select international destinations outside the EU:
| Region | Delivery Time | Cost |
|---|---|---|
| United Kingdom / Switzerland | 5-10 business days | €35.00 |
| United States / Canada | 7-14 business days | €45.00 |
| Asia Pacific | 7-14 business days | €50.00 |
| Rest of World | 14-21 business days | €60.00 |
International customers outside the EU are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in the shipping cost and are the buyer's responsibility.
Order Processing
Orders are processed within 1-2 business days (Monday through Friday, excluding Italian public holidays). Each item is carefully inspected and securely packaged before shipping. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Packaging
Every item is packaged with the utmost care to ensure it arrives in perfect condition. Our packaging includes:
- Protective dust bag (where available)
- Acid-free tissue paper wrapping
- Branded VEGA Luxury Bags box
- Certificate of authenticity
- Tamper-evident security seal
Insurance & Tracking
All shipments are fully insured for the purchase value of the item. In the unlikely event that your package is lost or damaged during transit, we will work with the carrier to resolve the issue and ensure you receive your item or a full refund.
Tracking information is provided for all orders and can be accessed through the shipping confirmation email. If you have any questions about your shipment, please contact us at [email protected].
Contact Us
For shipping inquiries, please contact us at:
Email: [email protected]
Phone: +39 010 123 4567
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)